Delivery and Returns

Delivery

All packages are delivered using Royal Mail first class recorded delivery with a recorded signed receipt. Tracking numbers will be provided once the order has been sent. If no one is home to accept the parcel at the time of delivery, the delivery service will leave a card for you to arrange collection or re-delivery.

Orders for shoes and hair accessories take 4 weeks from the date of order to make and process. Garters take 10 days. Should you have specific circumstances outside of these guidelines please contact us and we can assist directly.

All delivery charges (if applicable) will be clearly shown during the checkout process.

Returns

If you're not happy with your order for any reason please contact info@luciegreenbridal.co.uk to let us know and request a return.

In order to be eligable for a return;

(a) you must submit a Return Request within 14 calendar days from the date you receive your order, and we must receive the returned product within 14 calendar days of receiving this Return Request;

(b) the returned product must be unused, with it's product label attached, in its original packaging and otherwise in a condition enabling us to sell the product as new;

Please make sure your parcel is properly packaged in its original box to avoid any damage in transit back to us. Items which arrive damaged due to improper packaging can not be exchanged or refunded.

You will be responsible for paying postage costs associated with all returns. Returns must be sent through a tracked delivery service, ensuring it is appropriately insured. We do not take any responsibility and cannot process a refund for items that are not received and request that you contact your delivery provider directly in these cases.

This policy does not affect your statutory rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

EXCLUSIONS

The following kinds of products may not be returned under this policy:

(a) Earrings for pierced ears - all earrings for pierced ears are non-returnable due to strict hygiene control.

(b) Bespoke and customised goods - which means pieces that have been changed/ amended / adjusted in style, colour or fit from our standard style offered on our website.

DAMAGED ITEMS

As a small business we take extreme pride in handling each piece personally with great attention and care. Our products are quality checked and carefully hand packaged so it is extremely unlikely any pieces will ever leave us damaged - however occasionally Royal Mail will handle a package roughly and the contents may become damaged in transit. In this case, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like).

If you believe your products are damaged please notify us immediately upon receipt.

REFUNDS

We will happily provide a refund to you within 14 days once the item(s) have reached us safely. All refunds will be processed using the same method originally used by you to pay for your purchase.